FAQ

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

After informing us of the product you want to buy and receiving a price offer, the payment stage is started. When the payment is made, an invoice for your purchase content will be sent to you. After the invoice process, the products you buy are carefully packed and delivered to the shipping company to be delivered to the address you specified, and the tracking number is shared with you. The products delivered to the cargo company within 1-2 business days on average are delivered to your address within 3-7 business days.

If you wish, you can make your payment via online link, with your visa, master or amex cards, via mail order, by transfer to your account or western union transfer transactions.

After carefully packing your products, we send them to one of the DHL, UPS or FedEx cargo companies to the shipping address you have specified before, to be delivered to the door.

We use a third-party secure payment provider for payment transactions for the privacy and security of our customers' information. Due to the protection of the Turkish lira, only Turkish lira can be used in case of transactions with Turkish cards from Turkish POS. Since our third-party payment provider also uses POS belonging to Turkish banks in payment transactions, these banks refuse and do not perform the transaction in accordance with the "Turkish Lira Protection Law" when a transaction is requested from Turkish cards in foreign currency. For this reason, when trying to make foreign currency transactions with Turkish cards, the system displays the warning "Foreign currency payments cannot be made with domestic cards"

If you want to make foreign currency payments with Turkish cards, it is sufficient to contact us by sending an e-mail to info@alfombrasdeestambul.com. If you let us know the product you want to buy with the code, we will provide you with the necessary conditions for making the payment.

If you wish, you can talk to our live support unit by clicking the talk icon at the bottom left or you can contact us by sending an e-mail.

 

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