FAQ

Turkish handcrafted carpets and rugs are produced with traditional Anatolian motifs, handmade details and quality materials, offering a unique aesthetic. Each piece is a true work of art, carefully woven by expert artists.

Our traditional rug collection includes tribal and nomadic motifs that reflect Turkish cultural history. Each motif carries rich symbolism and reflects the deep roots of Turkish culture.

Information such as whether the products are handmade or machine made is stated in detail. Each piece comes with a certificate of authenticity and information about its origin, materials, and weaving style.

Our collection includes both traditional Turkish rugs (like Hereke, Oushak, and Anatolian kilims) and contemporary designs. We can help you find a carpet that fits your aesthetic and home décor style—whether classic or modern.

Our Istanbul store contains a wide collection of Turkish carpets and rugs in different sizes, motifs and color palettes. You can experience the richness of Turkish culture while browsing among original pieces suitable for every taste.

Absolutely. We offer online consultations via WhatsApp or Zoom where you can view our carpet collections, ask questions, and get recommendations. It's a great way to preview options before visiting in person.

Yes, we offer international shipping to most countries. After your purchase, we carefully package the carpet and provide all necessary export documentation. Shipping costs vary depending on the destination and carpet size. Our team will assist you throughout the process, including tracking and insurance options.

Absolutely. Many of our customers choose to carry their carpets as checked luggage. We can roll and wrap the carpet securely to meet airline requirements. Please check with your airline about size and weight restrictions beforehand.

We have fast and safe delivery options worldwide in cooperation with DHL, FedEx and UPS. Our international shipments reach your address within 3-5 business days on average.

You can shop in our Istanbul store with cash, credit card and other secure payment options. Credit cards and other secure payment methods can be used for online shopping.

Yes, we accept all major credit cards (Visa, Mastercard, AMEX) and foreign currencies such as USD, EUR, and GBP. Exchange rates are based on the daily bank rates.

Yes, customer satisfaction is important to us. If you are not satisfied with our products for any reason, you can contact us in accordance with our return and exchange policy. For detailed information, you can visit our Return and Exchange Policy.

Yes, we provide a one-year guarantee against manufacturing defects. Although returns are more complex internationally, we work closely with our customers to resolve any issues and offer fair solutions, including exchanges or partial refunds depending on the case.

Yes, we offer custom-made carpet services. You can choose the design, colors, and dimensions, and our artisans will create a unique piece for you. Production takes between 6–12 weeks depending on complexity.

We provide a care guide along with your purchase, including cleaning tips and maintenance recommendations. Our support team is available online if you ever need advice on how to clean or repair your carpet.