Legal notice
Payment and Delivery Legal Notice
1) With your credit cards on our site
You can take advantage of our online single payment or installment options for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order. Refunds to your credit card will be made within 3 working days in order cancellations due to possible order cancellation or stock problems.
2) Order Price Refund
In case of cancellation of your orders for possible reasons; Alfombras de Estambul Limited Company will refund the product price to your account and/or credit card within three working days. However, you must report your bank account information and/or credit card information accurately and completely to the financial authorities of our company.
3) Delivery
We try to deliver the products you have ordered to the cargo on the same day. For products that take time to deliver, the cargo delivery time is 3-5 working days as stated in the product details. You will be informed in case of possible delayed delivery. In order for the product to be delivered without delay, please state the address of your current location as the delivery address.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company are not sent with a specific cargo company. The use of cargo companies varies depending on the conditions and situations. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days at the latest.You can discuss different delivery terms by consulting our customer representative.
4) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page. In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. We have a responsibility to the bank, where we use the credit card system, as well as the customer, for the realization of the delivery.
>You can contact us for more. If you wish, you can talk to our live support unit by clicking the talk icon at the bottom left or you can contact us by sending an e-mail.