Shipping policy

1) Delivery

We try to deliver the products you have ordered to the cargo on the same day. For products that take time to deliver, the cargo delivery time is 3-5 working days as stated in the product details. You will be informed in case of possible delayed delivery. In order for the product to be delivered without delay, please state the address of your current location as the delivery address.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company are not sent with a specific cargo company. The use of cargo companies varies depending on the conditions and situations. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days at the latest. You can discuss different delivery terms by consulting our customer representative.

2) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page. In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. We have a responsibility to the bank, where we use the credit card system, as well as the customer, for the realization of the delivery.

Please be carefull!

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company.

After the product is received, it is accepted that the cargo company has fully fulfilled its duty. If the product is damaged: Submit the report you have prepared to as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.


>You can contact us for more. If you wish, you can talk to our live support unit by clicking the talk icon at the bottom left or you can contact us by sending an e-mail.


Send an email